I did not receive a ticket emailed to me. What do I do?
Here are the four most likely scenarios as to why you did not receive your ticket…
- Your email address was entered in wrong.
- It is in your spam folder.
- The platform we sell tickets on has decided to not work today and stop sending emails.
- You never purchased the ticket. You thought you did but it is still in your cart.
To resolve this there are multiple solutions…
Solution 1) Has the money been taken out of your account? If so then the ticket transaction went through. If you think you purchased the tickets for the correct screen and date then when you arrive at the box office they can find your tickets by looking up your name, phone number, or email. If you would like to double check, then please send us an email with the name the tickets were purchased under and the email you would like them sent to. Send this a day or two in advance or keep messaging me until I respond. We got a lot of messages.
Solution 2) Call Veezi (the online ticket platform) and have them resend the ticket: 323-944-0424. This is by far the quickest way to have the problem solved. I know most people don’t like phone calls, but Veezi tech support is very nice and can resolve your problem quickly.
How can I listen to the movies?
What are the radio stations?
Screen 2 is 91.1fm.
Can I bring my pet?
Also, please feel free to send pet pictures to our Facebook page.
I see no movies are showing! When are the movies updated?
It says you're sold out! Can I still buy tickets?
If it says sold out that means we are sold out for the first movie. You could take the chance of showing up when the movie starts to see if we had any no shows (we typically do) but we can’t guarantee you will be allowed in. We have a set number spots and with the social distancing regulations we can only let a certain number of cars in. If you would be fine with watching the only second movie, you can show up for that show because a lot of people typically leave after the first movie. Again there are no guarantees you will be let it. It all depends upon if we are under 50% occupancy.
Do I have to stay the whole time?
On a side note, just be aware that whenever you leave if you try to come back you will be charged admission again. A common example is say someone arrives an hour before the movie starts. They decide they want to pick up food off the premises, they leave and attempt to come back. One of two things will happen. They would be charged admission to get in again, or they will get angry, use profanities at the box office attendants and leave. If you fall into the second example of using profanities at the box office attendant, and feel it is absolutely necessary to do that, send me a Facebook message. I would much rather you use profanities directed at me than my employees.
What time should I arrive?
What can’t you play this movie with that movie?
Is your concession stand open?
Its going to rain! I want a refund!
I bought my ticket for the wrong day/wrong screen!
I want a refund!
I have a complaint!
What happens if you close due to the weather?
Why haven’t you responded to my Facebook message!
Can I sit outside, sit in the bed of my truck, or park backwards?
Are the bathrooms open?
Why do you sell all of your tickets online! You should reserve some for me because I only pay in cash!!!
It says sold out online! Can I still buy tickets?
Recently I have received a lot of messages such as “But why can you make an exception for just me! I’m just one car!” and my response to that is sometimes you just need to plan ahead.
Are you open this weekend?
Do you rent out the theater/host events?
Can I switch screens?
The long answer is no because there are different movie companies on each screen. Our contracts prohibit screen switching. The only way you would be allowed to switch screens is if you purchased a ticket for each screen which would start at $60.
How much is admission?
Admission is $32 for up to six people in your vehicle and $40 for extended vans. An extended van is a van that has three or more rows of seating behind the drivers seat. If you have more than six people in your vehicle it is $5 for each additional person. I frequently receive messages such as “I have two people in my car is it really $30?” “Your pricing is crazy!” “You should charge by the person!”. My answers to these questions are yes it really is $32 for two people, but if you divide it up it works out to $8.00 per movie. Our pricing is very cheap- especially with the more people you bring, and we charge by the car which is how its been since the place opened. Plus its better the more people you bring.